Grounded Wellness Studio Website Privacy Policy
Grounded Wellness Studio (RLO Wellness Ltd) (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website www.groundedwellnessstudio.com (“the website”), in compliance with the UK General Data Protection Regulation (GDPR) and other applicable laws.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
1.1 Information You Provide Directly
-
Name
-
Email address
-
Phone number
-
Any additional information you provide via contact forms, booking forms, or other website features.
1.2 Automatically Collected Information
-
IP address
-
Browser type and version
-
Operating system
-
Pages you visit and the time spent on them
-
Referring website or search engine
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For more details, please see our Cookie Policy.
2. How We Use Your Information
We process your information for the following purposes:
-
To respond to inquiries or requests submitted via contact forms.
-
To manage appointment bookings or other services requested through the website.
-
To analyze website usage and improve functionality.
-
To send marketing emails (if you have provided explicit consent. You can withdraw your consent or opt out of receiving marketing communications at any time by:
Clicking the unsubscribe link in any email we send you
Contacting us directly at [email protected]
-
To ensure the security and integrity of our website.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
-
Consent: When you have provided clear consent for us to use your information (e.g., for marketing emails).
-
Legitimate Interests: To improve website performance and ensure security.
-
Contract: To fulfill requests made via the website, such as appointment bookings.
4. Sharing Your Information
We will not sell or rent your personal data. However, we may share your data with trusted third parties:
-
Service Providers: Companies that assist with website hosting, email marketing, analytics, or payment processing.
-
Legal Authorities: When required to comply with legal obligations or protect our rights.
All third-party providers are required to comply with GDPR and handle your data securely.
5. Cookies and Analytics
We use cookies to collect data and enhance your website experience. Cookies may include:
-
Essential cookies: Necessary for website functionality.
-
Analytics cookies: To analyze visitor behaviour (e.g., Google Analytics).
-
Marketing cookies: To deliver targeted advertisements (if applicable).
You can manage your cookie preferences through your browser settings or by using our Cookie Consent Tool. For more details, please see our Cookie Policy.
6. Data Storage and Retention
We store your data securely on protected servers. We will retain your information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.
7. Your Rights
Under the GDPR, you have the following rights:
-
Access: Request a copy of the personal data we hold about you.
-
Rectification: Request corrections to inaccurate or incomplete data.
-
Erasure: Request deletion of your data, subject to legal requirements.
-
Restriction: Request limits on how we process your data.
-
Data Portability: Request transfer of your data to another service provider.
-
Objection: Object to specific data processing activities.
-
Withdraw Consent: Withdraw your consent for processing at any time.
