Terms and Conditions for Grounded Wellness Studio
Effective Date: 27/01/2025
Welcome to Grounded Wellness Studio (RLO Wellness Ltd). By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using the site or engaging with our services.
1. Introduction
These Terms and Conditions govern your use of the Grounded Wellness Studio website (the "Website") and any services provided through the Website, including but not limited to chiropractic consultations, bookings, appointments, and any other related wellness services ("Services"). By accessing or using our Website, you agree to these Terms and Conditions. If you do not agree to these terms, please refrain from using the Website.
2. Eligibility
To use our Website and Services, you must be at least 18 years old or have the consent of a parent or guardian to use our services. If you are under the age of 18, you must have a parent or legal guardian accept these Terms and Conditions on your behalf.
3. Services Provided
Grounded Wellness Studio offers a variety of health and wellness services, including chiropractic care, wellness consultations, and treatments designed to improve your physical wellbeing. These services can be accessed through our Website, either by booking appointments or purchasing services directly.
4. Account Registration and Security
To use certain features of the Website, such as booking services or managing your appointments, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
5. Booking and Cancellations
Bookings for services can be made online through our booking system. By booking a service, you agree to the following:
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Cancellation Policy: We require at least 24 hours’ notice for cancellations. Late cancellations or no-shows may result in a cancellation fee of 50%. Please see our Cancellation Policy for more information.
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Rescheduling: If you need to reschedule an appointment, please notify us at least 24 hours in advance.
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Appointment Confirmation: All appointments are subject to availability and confirmation by Grounded Wellness Studio.
6. Payment Terms
All payments for Services must be made at the time of the appointment or in advance via our online payment system. We accept payment via: Online via credit/debit cards, personalised link and Mobile Payment Systems (e.g., Apple Pay, Google Pay).
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Refund Policy: Refunds are only offered in cases where the service was not delivered as agreed, or if a cancellation was made within the allowed time frame. For more information, please see our Refund Policy.
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Payment Processing: Payments are processed securely through third-party payment gateways, and your payment information will be handled in compliance with our Privacy Policy.
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Please see our Fee and Payment Policy for more information.
7. Intellectual Property
All content on the Website, including text, images, logos, graphics, videos, and software, is the property of Grounded Wellness Studio and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, reproduce, or distribute any of the content without explicit written permission from us.
8. Complaints Procedure
If you are dissatisfied with any aspect of our service, we encourage you to follow our complaints procedure to ensure that your concerns are addressed promptly.
For more details, please refer to our full Complaints Policy.
Compliments and Feedback
We greatly appreciate any compliments or feedback about our services. If you would like to share your experience with us, please refer to our Compliments and Feedback Policy.
Your feedback is invaluable and helps us continually improve our services to better serve you.
9. Prohibited Uses
You agree not to use the Website for any unlawful purpose or in a manner that could damage, disable, overburden, or impair the functionality of the Website. Specifically, you agree not to:
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Engage in fraudulent activities or provide false information.
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Harass, abuse, or harm others through the Website.
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Violate any applicable laws or regulations.
