Fee and Payment Policy for Grounded Wellness Studio

Effective Date: 10/01/2025

Purpose:
This policy outlines the fees for services, accepted payment methods, and the procedure for handling late payments or returned transactions.

Policy Statement:
We aim to provide clear and transparent information about fees and payments to ensure that patients understand their financial obligations and the process for paying for services.

Objectives:

1. Pricing Transparency:
   All fees for services will be clearly communicated to patients prior to the provision of care. A fee schedule will be available upon request and displayed in the clinic.
2. Accepted Payment Methods:
   Payments for services can be made via the following methods:
• Debit/Credit Card (Visa, MasterCard, etc.)
• Online via personalised link
• Mobile Payment Systems (e.g., Apple Pay, Google Pay)
3. Payment Terms:
   Payment for services is expected at the time of service unless otherwise agreed in writing. Payment for pre-booked initial appointments must be made prior to the session.
4. Returned Transactions:
   If a payment is returned due to insufficient funds or another issue, the patient may be charged an administration fee to cover the costs of processing the returned transaction. The patient must settle the payment promptly, along with any additional fees incurred.

Responsibilities:

• Patients: Ensure that payments are made in full and on time as agreed.
• Staff: Clearly communicate fees and payment expectations to patients, and ensure payments are processed according to this policy.

Review and Monitoring:
This policy will be reviewed periodically to ensure that fees remain competitive and that payment terms are clear and fair for both the practice and patients.

Contact Us

If you have any questions about this policy, please contact us:
[email protected]