Clinic Cancellation Policy for Grounded Wellness Studio
Effective Date: 10/01/2025
At Grounded Wellness Studio, we understand that unforeseen circumstances may require you to cancel or reschedule your appointment. To ensure we can manage our schedule effectively and accommodate all patients, we have implemented the following cancellation policy:
1. Cancellation and Rescheduling Notice
We kindly ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. This allows us the opportunity to offer the time slot to another patient.
2. Cancellation Fees
If you cancel or reschedule your appointment with less than 24 hours notice, a cancellation fee will apply:
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50% of the appointment fee will be charged for late cancellations or no-shows.
This fee reflects the time reserved for your care, which cannot be reallocated at short notice.
3. Exceptions
We understand that emergencies and unforeseen events happen. In such cases, cancellation fees may be waived at our discretion. Examples of acceptable exceptions include:
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Sudden illness
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Family emergencies
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Severe weather conditions
4. Payment of Cancellation Fees
Cancellation fees will be charged to the payment method on file or must be settled before booking your next appointment. If you have prepaid for your session, the fee will be deducted from your payment.
5. Appointment Reminders
To help you keep track of your appointments, we offer reminders via email. Please ensure your contact information is up to date to receive these reminders.
6. How to Cancel or Reschedule
You can cancel or reschedule your appointment by:
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Calling us during clinic hours.
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Emailing us at [email protected].
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Using our online booking system if available.
